Privacy Policy

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment, and technical data required for gaming operations.
  • Why we collect it: To manage your account, process transactions, and prevent fraud.
  • Who sees it: Authorized staff and essential service partners (payments/verification).
  • Retention: Kept for the account lifespan plus periods required by Philippine law.
  • Your Control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how superlg collects, uses, and protects the personal information of our users in the Philippines. By using our services, you agree to the practices described in this document.

This policy applies exclusively to our platform. It does not apply to any third-party websites, payment gateways, or external links you may visit after leaving our domain. We encourage you to review the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

To provide a secure and legal gaming environment, we collect the following categories of data:

Account and Identity Data

Information provided during registration to establish your identity and ensure you meet the legal age requirements for gambling.

Verification Documents

Government-issued IDs or other proof of address used for Know Your Customer (KYC) processes to prevent identity theft and fraud.

Payment Data

Details necessary to process deposits and withdrawals, handled through our secure partner payment providers.

Gaming and Transaction Activity

Records of games played, betting history, and financial transactions to manage your account and ensure fair play.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating system information to optimize site performance and enhance security.

Support Records

Communications sent via our support channels to resolve inquiries and improve our service.

3. How We Collect Data

We gather information through three primary methods:

  • Directly from You: When you register an account, verify your identity, or contact our support team.
  • Automatically: Via cookies and server logs when you interact with our website or application.
  • From Service Providers: Information received from our partner payment processors or identity verification services to confirm the validity of your transactions and identity.

4. Why We Use Your Data

Your data is used for legitimate operational and legal purposes, including:

  • Account Management: Creating and maintaining your user profile.
  • Financial Processing: Facilitating deposits and withdrawals of PHP.
  • Security and Compliance: Verifying age, preventing multi-accounting, and detecting fraudulent activities.
  • Personalization: Tailoring the user interface and gaming suggestions based on your activity.
  • Legal Obligations: Complying with gambling regulations and anti-money laundering laws applicable in the Philippines.
  • Marketing: Sending promotional offers, but only if you have explicitly consented to receive such communications.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for the following:

  • Service Providers: With payment processors, KYC verification agencies, and technical infrastructure providers.
  • Legal Requirements: When required by law to cooperate with regulatory agencies or law enforcement authorities.

6. How We Protect Your Data

We implement robust security measures to safeguard your information:

  • Encryption: Using industry-standard encryption for data in transit to prevent unauthorized interception.
  • Access Control: Restricting internal access to personal data to only those employees who require it for their specific roles.
  • Isolation: Ensuring payment data is processed through isolated, secure channels provided by our partners.
  • Monitoring: Regular monitoring of system logs to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and maintain site security. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on the nature of the data, you have the following rights:

  • Access and Correction: The right to view and update your personal information.
  • Deletion and Portability: The right to request the erasure of your data or receive a copy of it.
  • Objection and Withdrawal: The right to object to certain processing or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Please note that we are legally required to retain certain data—even after account closure—to comply with Philippine gambling and anti-money laundering regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Following account closure, we continue to store specific data for the duration required by applicable law in the Philippines to meet regulatory and auditing obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years or older. If we discover that an account has been created by a minor, we will take immediate action to close the account and void any associated winnings. Parents or guardians who suspect a minor is using our platform should report this immediately through our support channels.

11. Cross-Border Transfers

Some of our technical and payment providers operate outside of the Philippines. In such cases, your data may be transferred to and processed in other jurisdictions. We ensure that these providers apply appropriate safeguards to protect your information in accordance with our standards.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed about how we handle your data.

13. Contact Us

If you have any questions or concerns regarding your privacy or the handling of your personal data, please reach out to our team through the Support page.