How do I claim a promotion?
To claim a promotion, you first need to log into your superlg account. Navigate to the Promotions section, browse the available offers, and click the 'Opt-in' or 'Claim' button for the specific offer you want. Once opted in, follow the required steps, such as making a qualifying deposit, to activate the bonus.
Why was a promotion not applied to my deposit?
The most common reason a promotion isn't applied is forgetting to opt in before making the deposit. Many offers require you to activate the bonus in your account first. Additionally, ensure you are using a qualifying payment method and have met any minimum requirements specified in the offer's terms link.
Can I use two promotions at once?
Generally, most promotional offers cannot be stacked or used simultaneously. Usually, you must complete the requirements of one active promotion before you can opt into another. Please check the specific terms link of each offer to see if it is compatible with other active bonuses.
Where do I check the terms for a specific promotion?
Every active offer in your account's promotions section features a dedicated 'Terms' or 'Details' link. Clicking this will take you to the full, legally binding rules for that specific promotion, including wagering requirements and eligible games. This is the final authoritative source for all offer values.
Are promotions available on mobile?
Yes, all superlg promotions are fully accessible on mobile devices. Whether you are using the mobile browser or the superlg app, you can opt into offers, track your progress, and view terms directly from your mobile account dashboard without any loss of functionality.
What happens if I forget to opt in?
If you make a deposit or place a wager without opting into a promotion first, the bonus typically cannot be applied retroactively. We strongly recommend visiting the Promotions tab and activating your desired offer before performing any eligible financial actions in your account.
Can I cancel an active promotion?
Depending on the offer, you may be able to cancel an active promotion. However, doing so usually means forfeiting any bonus funds or winnings associated with that specific offer. We recommend contacting support or checking the terms link to understand the implications of cancelling a bonus.
How do I find out when new promotions are released?
The best way to stay updated is by checking the Promotions section of your account regularly. Additionally, registered players may receive notifications via email or in-app alerts when new categories of offers or special events become available for claiming.